♡ 換貨政策 Exchange Policy ♡
01. 依台灣消費者保護法，本賣場販售之部分商品屬個人衛生相關用品。耳環、戒指、手環、飾品及賽袍等商品之退換貨規範，依商品性質、商品狀態及相關法令辦理。
02. 如收到錯誤商品，請保持商品全新，拍攝商品照片後提出換貨申請，並於收到商品 3 天內透過客服信箱與我們聯繫。我們確認後將盡快重新寄出正確商品，因此產生之換貨運費將由我們全額負擔。
03. 如因尺寸選擇錯誤需更換高跟鞋，商品須於購買後 7 天內保持未使用及全新狀態，並以原包裝完整寄回指定地址。換貨所產生之寄回及再次寄出運費，由顧客自行負擔。請確保商品及包裝完整，包含商品、外盒、配件及吊牌等。
04. 預購之未上架新款高跟鞋，以及特殊尺寸 US5、US10 以上之預購高跟鞋，不接受退換貨。
05. 試穿鞋子請於室內乾淨地面或軟墊上進行。如有以下情況，將無法受理換貨：超過換貨申請期限、商品已有使用痕跡、鞋底磨損或髒污、鞋面髒污且無法清潔、鞋頭已楦過、附屬配件短缺，或鞋子已進行任何額外加工。
06. 所有換貨商品皆須經檢查確認符合上述條件後，才會進一步辦理換貨。本賣場有權拒絕不符合換貨條件之商品；如需將商品重新寄回顧客，因此產生之運費由顧客自行負擔。
♡ 未取件、拒收及退回 ♡
訂單寄出後，請務必留意當地物流配送、取件及海關通知。
若因可歸責於收件人之因素，包含但不限於逾期未取件、拒收、無法聯繫、收件資訊填寫錯誤、未配合當地海關清關或未繳納相關稅費等，導致包裹無法完成配送並退回台灣/退件，因此實際產生之原寄送運費、退回台灣之(國際)運費、關稅、清關費及其他相關物流費用，須由買家負擔。
即使原訂單符合本賣場之滿額免運優惠，該優惠僅適用於正常完成配送之訂單。若因上述收件人因素造成包裹退回，原免運優惠將不適用於因此額外產生之物流成本。
如包裹退回後買家希望重新寄送，須先支付前次退回所產生之相關物流費用，以及重新寄送之(國際)運費。
如後續涉及取消訂單、退款或退換貨，將依適用法令及本賣場相關政策辦理；因可歸責於收件人之因素所產生的實際物流費用，本賣場保留依法向買家請求相關費用或損失之權利。
若包裹因本賣場寄送錯誤或其他可歸責於本賣場之因素而無法完成配送，相關費用則由本賣場負擔。
有任何疑問，歡迎透過客服信箱與我們聯繫：luckycharmz.tw@gmail.com
♡ Exchange Policy ♡
01. Some of our products are personal-use items. Returns and exchanges for earrings, rings, bracelets, accessories, competition suits, and other similar items will be handled based on the product type, condition, and applicable Taiwan consumer laws.
02. If you receive the wrong item, please keep the item new and unused, take photos, and contact us by email within 3 days after receiving your order. Once confirmed, we will send you the correct item as soon as possible. All shipping costs caused by our mistake will be covered by us.
03. If you ordered the wrong heel size and would like to exchange it, please contact us within 7 days after receiving the item. The shoes must be unused, in new condition, and returned in their original packaging.
All shipping costs for the exchange, including shipping the item back to us and shipping the new item to you, will be paid by the customer.
Please make sure the returned package is complete, including the shoes, box, accessories, tags, and any other original items.
04. Pre-order heels that have not yet been officially released, as well as special pre-order sizes US5 and US10 or above, cannot be returned or exchanged.
05. Please try on heels indoors on a clean floor or soft surface. We cannot accept an exchange if:
• The exchange period has passed
• The item has been worn or used
• The soles are worn, scratched, or dirty
• The shoes are stained or cannot be cleaned
• The toe area has been stretched or altered
• Accessories or parts are missing
• The shoes have been modified or customized in any way
06. All returned items will be inspected before an exchange is approved. We reserve the right to refuse an exchange if the item does not meet the conditions above.
If the item needs to be shipped back to the customer, the customer will be responsible for the shipping cost.
♡ Unclaimed, Refused & Returned Packages ♡
After your international order has been shipped, please keep an eye on local delivery, pickup, and customs notifications.
If a package cannot be delivered and is returned to Taiwan due to reasons caused by the recipient, including but not limited to:
• Not picking up the package on time
• Refusing the package
• Being unreachable by the shipping company
• Providing incorrect shipping or contact information
• Not completing customs clearance
• Not paying required import duties or taxes
the customer will be responsible for the actual shipping costs and fees caused by the return, including the original shipping cost, return shipping to Taiwan, customs fees, duties, and other related charges.
If your original order qualified for free shipping, please note that free shipping only applies to orders that are successfully delivered. If the package is returned due to the reasons listed above, the free shipping offer will no longer cover the shipping costs caused by the failed delivery.
If you would like us to ship the package again, you will need to pay the shipping costs from the previous return, as well as the new international shipping fee.
If you would like to cancel, refund, return, or exchange the order after the package has been returned, it will be handled according to applicable laws and our store policies. We reserve the right to request payment for actual shipping costs or losses caused by the recipient.
If the package is returned because of a shipping mistake made by us, we will cover the related shipping costs.
If you have any questions, please contact us at luckycharmz.tw@gmail.com